Privacy policy for Shadhin Music

Shadhin Music Limited (“we”, “our”, “us”, “Shadhin Music”) values the trust placed in us by data subject (“you”, “your”, “user”, “subscriber”) and therefore, we follow the highest standards of privacy guidelines to protect the information shared by you with us.

This Privacy Policy (“Policy”) describes the information which Shadhin Music collects from you when you download, access, or use the music streaming services made available by us through our mobile application - Shadhin Music (“App”) and our Website – https://shadhinmusic.com/ (“Website”).

Please keep in mind that when you provide information to us on a third-party site or platform (for example, via our applications like social media login the information we collect is through those third-party sites linked with our applications is covered by this privacy policy, and the information the third-party site or platform collects is subject to the third-party site or platform’s privacy practices. Privacy choices you have made on the third-party site or platform will not apply to our use of the information we have collected directly through our applications. Please also keep in observance that our sites and applications may contain links to other sites not owned or controlled by us and we are not responsible for the privacy practices of those sites. We encourage you to be aware when you leave our sites or applications and to read the privacy policies of other sites that may collect your personal information.

Information We Collect

If our systems can identify from the information we possess that such information belongs to a user from the EU region, then we shall drop you an email informing you about the data we possess and seek your consent to continue storing and processing the information. If you have any query, then you can contact our Complain Officer at the email address provided below.

MD Mushfiqur Rahman

Shadhin Music Limited

55-2, Bir Uttam Qazi Nuruzzaman Sarak, West Panthapath, Bangladesh

support@shadhin.co, mushfiq@shadhinmusic.com

In case you choose to withdraw your consent, we will delete your information but we may choose to archive and retain some information for legal purposes. Once such information is archived, we will not use it for any purpose and shall disclose it only to comply with any applicable law, court order, or request from governmental authority or law enforcement agencies.

In some cases, Website may have stored some of your information in your device (computer, mobile, tablet). You will have to delete such information from your device manually. If you have accessed Website and Shadhin Music Limited Services from multiple devices, then you will have to delete the information stored in each of such device manually.

User consent

By using Shadhin Music Services (for example, when you register for an account, purchase a service, communicate with us, on our sites or applications), you agree to provide consent to our collection, use and sharing of your personal information as described in this policy. In some cases, particularly if you reside in a country governed by a data protection regulation, we may ask you to provide explicit consent to access our services before proceeding for further operations. In case of any roaming user profile or if you are a traveler visiting various countries around the world and avail Shadhin Music services, then we will consider the country of registration as your primary country and the consents obtained at the time of registration will be valid for your processing of personal information.

Accessing Shadhin Music Service through VPN

You should not access or use the Shadhin Music Services by means of any mechanism or technology which conceals your actual geo-location or provides incorrect details of your location (for example, use a virtual private network (VPN) to access Shadhin Music Services).

We will not be responsible or liable for any collection, storage or processing of your personal information or data if you use any mechanism or technology to access or use Shadhin music service which conceals your actual geo-location.

Collection and Use of Personal Information

‘Personal Information’ or ‘PII’ is defined as any information that identifies (whether directly or indirectly) to a particular individual or natural person, such as the individual’s name, postal address, email address, and mobile number indicating to that particular person or is identifiable. When anonymous information is directly or indirectly associated with personal information, the resulting information also is treated as personal information.

A. Information you provide to us:

Information collected at the time of Registration

We may ask for and collect the following personal information, including but not limited to, about you when you use the Shadhin Music Services and without this information we may not be able to provide you with all the requested services;

· E-mail id

· Mobile Number

· Name

Information collected when you use our Mobile Application

When you use the Shadhin Music Services, we may also collect information from your device. This information includes the following, including but not limited to:

· Photos, Media and files

· The make and model of your device,

· The operating system of the device,

· Software details,

· IP address/MAC address,

· GPS location accurate to 300 meters,

· Information about your telecom network

Information you provide to us voluntarily

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Site, we may collect and store such information.

We may collect additional information at other times, including but not limited to, when you provide feedback(s), modify your content or email preferences, respond to surveys, provide comments, or communicate with us. This information may include your name, e-mail id, mobile number, location, etc.

B. Analytics

Shadhin uses third-party analytic SDKs (like firebase, branch) to get reporting, user behavior, performance, push notifications, events & deep links

For more in-depth understanding please refer to the third-party ad SDKs we use

Firebase https://firebase.google.com

Branch https://branch.io

C. Information automatically collected while browsing/navigating through the Website

Cookies

The Website uses cookies and other similar technologies which are necessary to its functioning and to provide Shadhin Music Service. Some of these cookies are essential for us to provide you with the Shadhin Music services. For more information about essential cookies we use, please refer to our cookie policy.

We do not collect your personal data through these cookies.

Do Not Track

The Website and Shadhin Music Service currently do not process or respond to “Do Not Track” requests/signals which some internet browsers have the ability to send out.

D. Inferred Information through usage and log data

We may track certain information about you based upon your behavior. We use this information for conducting internal research on our users' demographics, devices, interests, and behavior to better understand, protect and serve our users.

We may also collect Your Information to track user behavior and preferences for internal analytics and research. We may also use your information:

· To evaluate your interest for various genres of content, services, offers;

· To perform analytics and conduct customer research, to determine your interest, for identifying content that generate sales and to analyses traffic patterns.

If you choose to post messages on social media accounts, message boards, chat rooms or other message areas or leave feedback, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.

The above information may also be captured by keeping cookies on our websites by our affiliates for the purposes mentioned above.

E. Information we collect from third parties

I) Information obtained from other Sources

We may receive information about you from other online sources. We may add it to our account information system and treat it in accordance with this policy. If you provide information to the platform provider or other partner to whom we provide services, your account information including may be passed on to us. We may obtain updated contact information(s) from third parties in order to correct our records and fulfil the Services or to communicate with you or share the information with any third party.

II) Information obtained from Third party websites

If you link, connect or login to the Shadhin Music Service account through a third party service i.e. Google and Facebook they may send us information such as your registration and profile information from the service. Below mentioned are the information getting collected through social platforms such as:

Facebook – Public information, Name, Email id, friend list, Date of birth, Likes

Google – Email id

III) Demographic and other information

We may reference other sources of demographic and other information in order to provide you with more targeted communications and promotions. We use various third party analytics service providers, among others, to track the user behavior on our website. They are used to support display advertising towards helping us gain understanding of our users' Demographics and Interests. The reports are anonymous and cannot be associated with any individual personally identifiable information that you may have shared with us. You can opt-out or opt-in by giving a consent at to serve you advertisements when you visit our website or applications.

IV) Subscription or Paid service data

When you chose any subscription or paid service, we or our payment gateway provider may collect your personal information such as address or billing information, including your credit/debit card number and expiration date etc. The subscriptions or paid Services may be on auto renewal mode unless cancelled. If at any point you do not wish to auto-renew your subscription, you may cancel your subscription before the end of the subscription term or contact us on our support e-mail.

V) Transactional/ Billing information

Based on your purchase of a subscription or paid service, our payment gateway partner may collect information, including but not limited to, your credit/debit card details or other bank account details along with your billing address. This information is stored by the payment gateway partner. For instance, the Services will be using third party payment gateway partners to process and facilitate the payment of your subscription fee to the Services for providing you access to the subscription; such payment gateway partners are not controlled by us. When you visit such payment gateways you do so at your own risk. We encourage you to familiarize yourself with the privacy statements provided by such payment gateways prior to providing them with information about you or entering into any transactions with them. We do not assume any responsibility or liability for such payment gateways, the content of such payment gateways and their privacy practices, nor do we endorse them.

We may receive financial or transactional information (for e.g., transaction ID, etc.) from third party vendors in case of payments, for reconciliation and validation of transactions and also for the purpose of resolutions of complaints (in case of failed transactions and refunds).

Links to third party sites / AD-Servers

The Site may include links to other websites. Such sites are governed by their respective privacy policies, which are beyond our control. Once you leave our servers (you can tell where you are by checking the URL in the location bar on your browser), use of any information you provide is governed by the privacy policy of the operator of the site you are visiting. That policy may differ from ours. If you can't find the privacy policy of any of these sites via a link from the site's homepage, you should contact the site directly for more information.

When we present information to our advertisers -- to help them understand our audience and confirm the value of advertising on our website -- it is usually in the form of aggregated statistics on traffic to various pages / content within our Site.

We use third-party advertising companies to serve ads when you visit our Web site. These companies may use information (not including your name, address, email address or telephone number or other personally identifiable information) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you.

We do not provide any personally identifiable information to third party websites / advertisers / ad-servers without your consent.

Shadhin uses third-party ad SDKs (like admob, applovin) to display ads, native ads and/or banner ads.

• Banner and interstitials: Shadhin app integrates with an Ad SDK to show banners and/or interstitials. Shadhin use the ad formats to monetize and/or promote products or apps provided by SDKs.

• Native ads: Shadhin app includes ads natively distinguishable from other contents

For more in-depth understanding please refer to the third-party ad SDKs we use

Applovin https://www.applovin.com/

Admob https://admob.google.com/

Information Sharing

the Company shares the sensitive personal information with any third party without obtaining the prior consent of the User in the following limited circumstances:

When it is requested or required by law or by any court or governmental agency or authority to disclose, for the purpose of verification of identity, or for the prevention, detection, investigation including cyber incidents, or for prosecution and punishment of offences. These disclosures are made in good faith and belief that such disclosure is reasonably necessary for enforcing these Terms or for complying with the applicable laws and regulations.

The Company proposes to share such information within its group companies and officers and employees of such group companies for the purpose of processing personal information on its behalf. We also ensure that these recipients of such information agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.

The Company may present information to our advertisers - to help them understand our audience and confirm the value of advertising on our website – however it is usually in the form of aggregated statistics on traffic to various pages within our site.

How long do we store and use your information

We retain the information which we have collected no longer than is necessary. This is determined on a case by case basis. Normally we will retain the information as long as you maintain an account with us and till the time you continue to access and use Shadhin Services. We will delete your information whenever you request us to do so. However, we may archive and/or retain some information for legal purposes.

Your controls and choices

For any of the below request you may send us an e-mail to our support team

A. Accessing and rectifying your personal information

When you use the Services Website/application (or any of its sub sites), we make good faith efforts to provide you, as and when requested by you, with access to your personal information and shall further ensure that any personal information or sensitive personal data or information found to be inaccurate or deficient shall be corrected or amended as feasible. We ask individual users to identify themselves and the information requested to be accessed or corrected before processing such requests. We may decline to process requests that are unreasonably repetitive or systematic, requiring disproportionate technical effort, jeopardizing the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes), or for which access is not otherwise required. In any case, where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort.

You can make access requests by sending an e-mail to our officer.

MD Mushfiqur Rahman

Shadhin Music Limited

55-2, Bir Uttam Qazi Nuruzzaman Sarak, West Panthapath, Bangladesh

support@shadhin.co, mushfiq@shadhinmusic.com

Following the removal instructions in the communication that you receive. Your opt-out request will be processed within 30 days of the date on which we receive it.

F. Withdrawing Consent and Restriction of Processing

For withdrawing your consent at any time during the tenure of your services with us, you may choose to do so by sending us an e-mail. We shall review your request and may ask you to verify your identity. Post verification we will withdraw the consent for which request was made by you and stop any further processing of your personal information.

Your California Privacy Rights

California law permits residents of California to request certain details about how their information is shared with third parties for direct marketing purposes. If you are a California resident and would like to make such a request, please contact us at support@shadhin.co. It is important to note that that this opt-out request does not prohibit us from sending you important administrative disclosures for non-marketing purposes. We will comply with your request as soon as is reasonably practicable.

Your Rights

If you wish to verify, correct, remove, or update any of your personal information collected through the Platform, you may contact us at the above address or e-mail.

In accordance with our routine record keeping, we may delete certain records that contain personal information you have submitted through the Platform. We are under no obligation to store such personal information indefinitely and disclaim any liability arising out of, or related to, the destruction of such personal information.

In addition, you should be aware that it is not always possible to completely remove or delete all of your information from our databases without some residual data because of backups and other reasons.

You may have certain rights in relation to your personal information depending on your local laws. If you are in the EU, you have the right under certain circumstances:

· to be provided with a copy of your personal data held by us;

· to request the rectification or erasure of your personal data held by us;

· to request that we restrict the processing of your personal data (while we verify or investigate your concerns with this information, for example);

· to object to the further processing of your personal data, including the right to object to marketing (as mentioned in Advertising Services section;

· to request that your provided personal data be moved to a third party.

You may opt out at any time from allowing further access by us to your location data by managing your preferences in your device settings. You can also stop all information collection by un-installing the App. You may use the standard un-install processes as may be available for your mobile device.

Your right to withdraw consent where the processing of your personal information by us is based on consent, you have the right to withdraw that consent without detriment at any time by contacting us ]. You can also change your marketing preferences at any time.

You can also exercise the rights listed above at any time by contacting us at support@shadhin.co support email address or other email contact].

Children

The Platform is not directed to children under 13. We do not knowingly collect personal information from anyone under 13 years of age. If we determine upon collection that a user is under this age, we will not use or maintain his/her personal information without the parent/guardian’s consent.

Security of your Information

We use certain reasonable security measures to help protect your personal information. However, no electronic data transmission or storage of information can be guaranteed to be 100% secure. Please note that we cannot ensure or warrant the security of any information you transmit to us, and you use the Platform and provide us with your information at your own risk.

Security measures

We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of your information. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data.

Changes

Any changes we may make to our Privacy Policy will be posted on this page and, in relation to substantive changes, will be notified to you by e-mail. Please check back frequently to see any updates or changes to our Privacy Policy. If you do not agree or consent to these updates or changes, do not continue to use the Platform.

How to Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

Shadhin Music Limited

55-2, Bir Uttam Qazi Nuruzzaman Sarak, West Panthapath, Bangladesh

E-Mail: support@shadhin.co, mushfiq@shadhinmusic.com